We want you to be completely satisfied with your purchase and we are sorry to hear that your item is not suitable. Most items purchased online may be returned for a full refund ( minus shipping cost/ fee) within 10 days of delivery. Products must be unused and in original packaging. Returns must be preauthorized. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ataraxymarket@gmail.com ATTN: RETURN  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Once approved, returns must be properly packed, original packaging and sent with the provided label. Please note that a $9 shipping and restocking fee will be deducted from your refund amount. Items that arrive back to Ataraxy damaged will not be accepted.

Items may be exempt from returns. Items such as Gift Cards, Health & Personal Care, Perishables, Sale Items, Custom Made Items, All baby items including balms. Seasonal or Holiday.  These items cannot be returned, exchanged, or refunded. If you are unsure feel free to email ataraxymarket@gmail.com

You can always contact us for any return question at ataraxymarket@gmail.com.

Damages and issues
Claims for damaged items or defective items must be filed within 5 days of delivery. Please inspect your items and immediately upon arrival. Any damages to packaging or products must be photographed and sent to us in order for us to process your claim. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange please email ataraxymarket@gmail.com 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, your refund will be processed minus the shipping cost and $12 processing fee. A credit will automatically be applied to your original payment method with 7 business days. Please allow time for your bank to process the refund.